TERMS & CONDITIONS

Terms & Conditions

Please read these terms and conditions carefully before using the website or services of Tanjong Emas Selatan Sdn Bhd (JM 0651944-X) ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these terms.

Last updated: 25 March 2026

1. Description of Services

Tanjong Emas Selatan Sdn Bhd provides canopy rental and sales, event equipment, decoration, and event management services in Johor, Malaysia.

Services include but are not limited to: canopy rental, tables, chairs, decoration, equipment, and installation services.

2. Booking & Confirmation

All bookings are subject to availability and must be confirmed in writing (via WhatsApp, email, or online form).

A booking is only considered confirmed upon acknowledgement from us and receipt of deposit (if applicable).

We recommend bookings be made at least 2-4 weeks before the event date. Late bookings are subject to availability.

3. Pricing & Payment

All prices are in Malaysian Ringgit (MYR) and may change without prior notice.

Prices displayed on the website are estimates and may vary based on your specific event requirements.

An official quotation will be provided after a detailed discussion of your needs.

Payment terms will be stated in the official quotation or invoice.

4. Cancellation & Changes

Cancellations must be communicated in writing.

Cancellations made 14 days or more before the event date: full deposit refund (less administrative fees if any).

Cancellations made 7-13 days before the event date: 50% deposit refund.

Cancellations made less than 7 days before the event date: deposit is non-refundable.

Changes to bookings are subject to availability and may incur cost differences.

5. Setup & Teardown

All packages include setup and teardown by our team.

Customers must ensure the setup area is accessible and suitable for installation on the agreed date and time.

Any damage to equipment caused by the customer or their guests will be charged at current replacement rates.

6. Limitation of Liability

We will endeavour to provide services to the highest standards. However:

• We are not liable for indirect, incidental, or consequential damages arising from the use of our services

• Our total liability shall not exceed the amount paid for the services concerned

• We are not responsible for delays or failures caused by circumstances beyond our control

7. Force Majeure

We shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, severe storms, floods, pandemics, government restrictions, or public emergencies.

In the event of force majeure, we will endeavour to offer alternative dates or a full refund.

8. Intellectual Property

All content on this website including text, images, logos, and designs are the property of Tanjong Emas Selatan Sdn Bhd and are protected by Malaysian intellectual property laws.

Reproduction of content without written permission is prohibited.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these third-party websites.

10. Governing Law

These terms and conditions are governed by the laws of Malaysia.

Any disputes shall first be resolved through good-faith negotiation. If unsuccessful, disputes shall be referred to the courts in Johor Bahru, Johor, Malaysia.

11. Changes to Terms

We reserve the right to update these terms and conditions from time to time. Changes take effect immediately upon being posted on this website.

Continued use of our website and services after changes constitutes your acceptance.

12. Contact Us

If you have any questions regarding these terms and conditions:

Tanjong Emas Selatan Sdn Bhd

No 17, Jalan Desa Rakyat Perdana 2, Taman Desa Rakyat, 81700 Pasir Gudang, Johor

Email: enquiry@tanjongemas.com.my

Phone: 019-700 5645